Terms and privacy

Payment methods

• Credit and debit cards
• PayPal
• Offline payments
• Apple Pay
• Google Pay

Wholesale enquiries

Run a shop, gallery or café and love what I make? I'd be happy to talk about wholesale. My prints, handmade stationery and accessories can bring a little colour and creativity to your shelves.

Drop me a line at jennifer@satinwood.org and we can chat about what would suit you.

Privacy and safety policy

Effective date: 5 May 2026

Your privacy matters. This website is committed to handling your personal information with care, transparency, and respect. This policy explains what information is collected, why it is collected, how it is used, how it is stored, and how it is protected in line with UK GDPR and the Data Protection Act 2018.

1. Who we are (data controller)

Satinwood is the data controller responsible for your personal data.

Contact details:
Email: jennifer@satinwood.org
Location: Billingborough, Lincolnshire, England

2. What this website does

This website offers:

• Original artwork and prints
• Commissioned pieces (custom work)
• Art workshops, booked and paid for online
• Handmade stationery and accessories

Personal data is collected only where necessary to fulfil these services.

Satinwood is registered with the Information Commissioner's Office (ICO) as a data controller, and handles personal information in line with UK GDPR and the Data Protection Act 2018.

3. Information collected

The following types of information may be collected:

• Personal details: name, email address, billing and delivery address
• Order and booking details: information required to fulfil purchases, workshop bookings or commissions
• Payment information: handled securely by third-party providers (see section 5)
• Communications: messages, commission discussions, or enquiries
• Usage data: website interactions collected via cookies and analytics tools

4. Lawful basis for processing

Personal data is processed under the following lawful bases:

• Contract: to process and deliver orders, prints, or commissioned artwork
• Legitimate interests: to respond to enquiries and improve website performance
• Consent: for email marketing and non-essential cookies
• Legal obligation: for tax, accounting, and record-keeping purposes

5. Payments and third-party services

Payments are securely processed via Wix Payments, as well as PayPal, Apple Pay, and Google Pay.

• Payment details are processed directly by these providers
• This website does not store full card details
• Transactions are encrypted and verified to help prevent fraud

Additional third-party services include:

• Website platform: Wix
• Analytics tools: Wix Analytics and/or Google Analytics
• Email marketing: Wix Email Marketing or equivalent service
• Delivery services: Royal Mail or courier services

These providers only receive the information necessary to perform their function and are required to handle data securely.

6. How your information is used

Your information is used to:

• Process and deliver orders (originals, prints, commissions)
• Manage workshop bookings and send you the details you need
• Communicate about purchases or commissioned work
• Send order confirmations and updates
• Respond to enquiries
• Maintain business records
• Improve website functionality and customer experience
• Send marketing emails (only where you have opted in)

7. When you will be contacted

You will only be contacted:

• After a successful purchase (confirmation and receipt)
• With updates about your order or commission
• In response to a message or enquiry
• If there is an issue with your order

You will not receive unsolicited contact.

8. Data sharing

Your data is never sold. It is only shared where necessary:

• With payment providers to process transactions
• With delivery services to fulfil orders
• With website and service providers supporting the business
• Where required by law

Only the minimum necessary data is shared.

9. International data transfers

Some services used by this website (including Wix, PayPal, Google services, and Apple Pay) may process data outside the UK.

Where this occurs, appropriate safeguards are used, such as:

• UK-approved standard contractual clauses
• Transfers to countries recognised as providing adequate protection

10. Data storage and retention

Your data is stored securely and retained only as long as necessary:

• Order records: up to 6 years (for legal and tax purposes)
• Enquiries: typically up to 12 to 24 months
• Commission discussions: retained as needed to complete work

After this, data is securely deleted or anonymised where appropriate.

11. How your information is protected

Security measures include:

• Encrypted website connection (SSL)
• Secure third-party payment processing
• Restricted access to personal data
• Regular system updates and monitoring

12. Cookies and tracking

This website uses cookies to improve your experience.

• Essential cookies: required for core functionality
• Non-essential cookies: used for analytics and performance tracking (only with your consent)

A cookie banner allows you to accept or decline non-essential cookies. You can change your choice at any time using "Cookie settings" at the bottom of every page.

13. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (where legally permitted)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

To exercise your rights, contact us using the details above.

14. Right to complain

If you are not satisfied with how your data is handled, you can contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

You are encouraged to contact us first to resolve any concerns.

15. Providing your data

Providing personal information is necessary to:

• Complete purchases
• Deliver artwork
• Manage commissions

If this information is not provided, services may not be available.

16. Automated decision-making

This website does not use automated decision-making or profiling.

17. Updates to this policy

This policy may be updated to reflect changes in legal requirements or business practices. The latest version will always be available on this website.

This policy is written to be clear and transparent, so you can browse, purchase, and commission artwork with confidence.